jalak4d Platform Privacy Notice
This page describes what we collect when you use jalak4d and how we keep that data protected. When you open an account, deposit via DANA, e-wallet, mobile banking, or a bank virtual account, or place entries on Liga 1, Piala AFF, Champions League, live-dealer tables, slots, or esports markets, you share information with us. We handle your data according to privacy principles centred on security, minimal collection, and lawful use.
We do not sell your personal information to third parties for marketing. We use your data to verify your identity, process deposits and withdrawals, detect fraud, comply with legal obligations, and improve our platform. You have rights to access, correct, and request deletion of your data, subject to legal retention requirements.
Our services are available only where local law permits. Your privacy rights are governed by the laws applicable in your jurisdiction. By using jalak4d, you consent to the data practices described in this notice.
Data We Collect on jalak4d
We collect information in several categories when you use jalak4d. Identity information includes your name, date of birth, phone number, email address, and a copy of your ID (KTP, passport, or driver's license) for verification. We collect this when you open an account and before your first withdrawal. We store identity data securely and use it solely for account verification, fraud prevention, and legal compliance.
Payment information is collected when you deposit. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, timestamp, and your payment method token (a secure reference, not your full payment credentials). If you use a bank virtual account (mobile banking, local payment, online payment, e-wallet), we record the transfer amount, your bank account holder name, and the virtual account number assigned to your jalak4d profile. We do not store your full bank account number or PIN.
Account activity is logged automatically. We record every entry you place on Liga 1, Piala AFF, Champions League, live-dealer games, slots, and esports markets, including the game category, amount, timestamp, and result. We track your account balance, login times, IP address, device type, and browser information. This data helps us detect unusual activity, investigate disputes, and prevent fraud.
How We Use Your Data on jalak4d
We use your data for account management and service delivery. Your name and email are used to send account notifications (deposits confirmed, withdrawals processed, promotional offers). Your identity information is used to verify your account meets regulatory requirements and to prevent duplicate accounts. Your payment information is used to process deposits and withdrawals and to reconcile transactions.
Account activity data is used to detect and prevent fraud. If we see unusual patterns—multiple failed login attempts, sudden large withdrawals, entries from different countries in rapid succession—we flag your account and may contact you to confirm the activity is legitimate. This protects your account and helps us comply with anti-money-laundering laws.
We use your data to respond to account inquiries and disputes. If you dispute a entry result or question a withdrawal, we review your account history, payment records, and game logs to investigate. We also use data to comply with legal requests from authorities, tax agencies, or law enforcement. Our legal team handles these requests confidentially and shares only what is legally required.
We do not use your data for marketing purposes outside jalak4d. We may send you in-app notifications about promotions active on jalak4d or service updates, but we do not share your email with external marketers or sell your information to third parties. You can disable in-app notifications in your account settings.
Data Retention and Security
We retain your data only as long as necessary. Identity information and payment records are kept for a minimum of five years to comply with tax and anti-money-laundering regulations. Account activity logs are retained for two years to resolve disputes and investigate claims. After the retention period, we delete or anonymise your data unless we are legally required to retain it longer.
We protect your data using encryption and secure storage practices. All traffic to and from jalak4d is encrypted using HTTPS. Your password is hashed (one-way encrypted) and never stored in plain text. Payment tokens and banking information are encrypted at rest and accessible only to authorised staff. Our servers may be located outside your jurisdiction; data transferred between locations is encrypted in transit.
We undertake to maintain security measures against unauthorised access, loss, or misuse. However, no system is completely secure. If we discover a data breach or unauthorised access to your account, we notify you via email and in-app notification within 72 hours. We work with law enforcement and security experts to investigate and contain breaches. You may request a copy of our breach response plan at any time.
Third-Party Processors and Sharing
We share your data with third-party service providers only when necessary. Payment processors (e.g., companies that handle mobile banking, local payment, online payment, and bank virtual account transfers) receive your payment information to process deposits and withdrawals. These processors are contractually bound to use your data only for payment processing and to maintain security standards equivalent to ours.
Identity verification providers may receive your ID and personal details to confirm your identity. These vendors use automated systems and manual review to prevent fraud and comply with regulations. We do not permit them to use your data for any other purpose or retain it longer than necessary for verification.
We may share anonymised or aggregated data with analytics partners to understand how players use jalak4d (e.g., which games are popular during Idul Fitri or which payment methods are fastest). This data cannot identify you individually. We do not share identifiable data with third parties for marketing or sale.
We share data with law enforcement and regulatory authorities only when legally required (e.g., in response to a court order, subpoena, or legal investigation). We cooperate with authorities while protecting your privacy to the extent the law permits.
Your Rights and How to Contact Us
You have the right to access your personal data held by jalak4d. You may request a copy of your identity information, payment history, and account activity logs by contacting support. We provide this information within 30 days at no cost. You also have the right to correct inaccurate data—for example, if your name is misspelled in your account, you can request correction.
You may request deletion of your data, subject to legal and business requirements. If you close your account and have no outstanding disputes or legal holds, we delete your personal information within 90 days. However, we retain anonymised versions of your data and transaction records as required by law. We do not delete account activity if it is needed to investigate a dispute or comply with regulations.
If you have questions about your privacy or wish to exercise your rights, contact our support team via email or in-app chat. Provide your account email and a description of your request. We respond to privacy requests within 14 business days. If you disagree with our response, you may escalate your complaint to the appropriate data protection authority in your jurisdiction.
We undertake to review and update this privacy notice periodically. If we make material changes to how we collect or use your data, we notify you via email or in-app notification at least 30 days before the change takes effect. Your continued use of jalak4d after the change means you accept the updated practices.